Returns and refunds

We understand that in the world of online shopping, as good as descriptions and photographs can be, the product may not always be exactly what you are looking for when it turns up. If that's the case, you can return the product to us within 14 days of delivery. Simply contact us for return arrangement, and we offer a full refund once the product has been returned to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In case of any missing original fittings or product paperwork from the returned product, a full refund may not be offered.

Although our team check the furniture to make sure it's all good before we dispatch it to you. It is essential that you check the product upon delivery for the condition of the product before accepting it and sign for the delivery. If there are any damages to the product, please inform the courier, take photos of it and send them to us. We will arrange a refund or a replacement, and collect the damaged product as soon as possible. 

How do I return an item?

If you wish to return an item in accordance with the returns policy outlined above, please follow the below steps depending on the reason for return:

• Unsuitable item:
• Contact us within 14 days to confirm that the item is to be returned because it is unsuitable;
• Re-pack all parts of the item in original packaging and ensure adequately protected;
• We suggest you take photos of the re-packaged item for your own reference in case the product is damaged during transportation;
• Ensure original paperwork e.g. order confirmation/dispatch note, care and/or assembly instructions, warranties/guarantees are packed with the product;
• Ensure original fittings and fixings e.g. screws, bolts, washers, etc are packed with the product;
• Our courier will be in touch to arrange a suitable date and time to collect your item
• Livingztyle.com will process your refund of the full product value, excluding delivery charges within 5 days of receipt of the returned product. The delivery charges will also be refunded only if the entire order has to be returned. 

• Damaged item:
• Take photos of damages at the time of delivery;
• Sign for the delivery as a damaged item to ensure the courier has a record of this and can provide this to us;
• Email us at sales@livingztyle.com within 48 hours of delivery to confirm that the item was damaged upon delivery and provide photos taken at the time of delivery;
• Re-pack all parts of the item in original packaging and ensure the product is adequately protected;
• Ensure original paperwork e.g. order confirmation/dispatch note, care and/or assembly instructions, are packed with the product;
• Ensure original fittings and fixings e.g. screws, bolts, washers, etc are packed with the product;
• We will arrange for a courier to collect your item and return it to us;
• Ensure that someone is at the collection address on the day of collection as any charges for missed collections and rescheduling will be the customer’s responsibility;

• The customer is to pay for the goods to be returned and at that point, we give a full refund when we receive the product.

• Livingztyle.com will arrange a replacement product and contact you to confirm delivery timescale